Refund Policy

Refund Policy

At Blackstone Products Shop, we want you to be fully satisfied with your purchase. This Refund Policy outlines the terms and procedures for obtaining a refund on products purchased from our website (blackstoneproductssale.com), including eligibility requirements, refund timelines, and related details. By placing an order with us, you agree to the terms of this policy.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:
  • The return request must be initiated within60 days from the date of delivery of your order.
  • The product must be returned in its original, unused condition, with all original packaging, tags, and accessories intact. Products that show signs of use, damage, or modification will not be eligible for a refund.
  • Custom or personalized products are only eligible for a refund if they are defective, damaged upon arrival, or incorrect (due to our error).
  • You must provide a valid order number when initiating the refund request, and the product must be traced back to a confirmed order from our website.

2. Refund Process

2.1 Initiating a Refund Request

To start a refund process, please contact our customer support team at support@blackstoneproductssale.com with your order number, full name, contact information, and a detailed reason for requesting a refund. Our team will respond within 24 business hours to confirm your request and provide you with a return address and detailed shipping instructions.
You are responsible for securely packaging the product and shipping it back to the provided address. We strongly recommend using a trackable shipping method, as we are not liable for returned items that are lost, stolen, or damaged in transit. Proof of shipment (e.g., tracking number) may be required to process your refund if the item goes missing.

2.2 Inspection of Returned Items

Once we receive your returned item, our team will inspect it to verify that it meets the eligibility criteria outlined in Section 1. This inspection typically takes 1-2 business days from the date of receipt.
If the item is eligible for a refund, we will proceed with processing your refund. If the item is deemed ineligible (e.g., used, damaged, or missing parts), we will notify you via email and return the item to you at your expense (unless the issue was caused by our error).

2.3 Refund Processing Timeline

Refunds are processed within 5-10 business days after the inspection is completed and eligibility is confirmed. All refunds are denominated in United States Dollars (USD), consistent with our website’s transaction currency.
The time it takes for the refund to appear in your account depends on your payment provider’s processing times. Credit card and debit card refunds typically take 3-7 business days to reflect, while other payment methods may vary. We do not control these processing times and cannot expedite them, but we will provide confirmation once the refund has been issued.

3. Special Cases for Refunds

3.1 Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during shipping, or incorrect (e.g., wrong item, wrong size), please contact us within 7 days of delivery with your order number and clear photos of the issue. We will waive the return shipping cost (where applicable) and process your refund or send a replacement at no additional charge. In such cases, we may request the defective/damaged item to be returned for inspection, or we may authorize disposal at our discretion.

3.2 Out-of-Stock Items

If an item you ordered is out of stock after order confirmation, we will notify you within 1 business day and offer you the option to wait for restocking or receive a full refund. If you choose a refund, it will be processed within 5-10 business days of your confirmation, with no need to return any items.

3.3 Cancelled Orders

Orders can only be cancelled within 12 hours of placement (due to our 1-business-day dispatch policy). If your order is successfully cancelled before dispatch, we will process a full refund within 5-10 business days. If the order has already been dispatched, you will need to follow the return and refund process outlined in Sections 2.1-2.3 once you receive the item.

4. Non-Refundable Items & Fees

The following are not eligible for refunds:
  • Products returned after the 60-day window has expired.
  • Products that have been used, modified, or damaged by the customer.
  • Gift cards (if applicable).
  • Return shipping costs for eligible items (unless the issue is due to our error, as outlined in Section 3.1).
Note: We offer free worldwide shipping on all orders, but this does not cover return shipping costs for non-defective items initiated by the customer.

5. Refund Status Inquiries

If you have not received your refund within the expected 5-10 business days after we confirm eligibility, please contact our support team with your order number and refund confirmation email. We will investigate the status with our payment processor and provide you with an update promptly.

6. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically before initiating a refund request.

7. Contact Us

For any questions, concerns, or assistance with refunds, please contact our customer support team at:
Email: support@blackstoneproductssale.com