Shipping Policy

Shipping Policy

At Blackstone Products Shop, we strive to deliver your outdoor griddles and cookware quickly and reliably, with the convenience of free worldwide shipping on every order. This Shipping Policy outlines our dispatch timelines, delivery estimates, shipping methods, and related details to keep you informed throughout the delivery process. By placing an order on our website (blackstoneproductssale.com), you acknowledge and agree to the terms below.

1. Shipping Coverage & Cost

We offer free worldwide shipping on all orders, with no minimum purchase requirement. This applies to every destination globally, with no hidden fees or surcharges. All transactions, including any applicable shipping-related adjustments (if any), are denominated in United States Dollars (USD).
Our free shipping service is our standard delivery option, and we do not offer expedited or premium shipping upgrades at this time. All orders are shipped via our trusted network of international carriers to ensure safe and timely delivery.

2. Order Dispatch Timeline

We process and dispatch orders promptly to meet our delivery commitments. All confirmed orders are shipped within 1 business day (24 hours) of order placement, excluding weekends and major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day). Orders placed on weekends or holidays will be processed and dispatched on the next business day.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with a tracking number once your order is dispatched. This tracking number allows you to monitor the progress of your shipment online.

3. Delivery Time Estimates

The estimated delivery time for all orders (domestic U.S. and international) is within 5 days from the date of dispatch. This estimate is based on standard shipping times with our carriers and applies to most destinations worldwide.
Please note that delivery times are estimates only and may be affected by factors beyond our control, including but not limited to: customs clearance delays (for international shipments), carrier disruptions, natural disasters, or high-volume shipping periods (e.g., holiday seasons). We are not liable for any delays caused by these external factors, but we will assist you in tracking and following up on your shipment if it exceeds the estimated timeline.

4. Tracking Your Order

Once your order is dispatched, we will send a shipping confirmation email to the address provided at checkout. This email includes a unique tracking number and a link to the carrier’s tracking page, where you can view real-time updates on your shipment’s status (e.g., in transit, out for delivery, delivered).
If you do not receive a tracking number within 1 business day of order placement, or if your tracking information shows no updates for more than 2 days, please contact our customer support team at support@blackstoneproductssale.com with your order number. We will investigate the issue and provide you with an update promptly.

5. Shipping Address Requirements

It is your responsibility to provide a complete, accurate, and deliverable shipping address at checkout. We are not responsible for orders delivered to incorrect addresses due to customer error. If an order is returned to us because of an invalid or incomplete address, you will be required to cover any reshipping costs (if you wish to have the order resent), or we can process a refund (minus any non-refundable processing fees, if applicable).
We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders. Please provide a physical residential or commercial address for delivery.

6. Missing, Lost, or Damaged Shipments

6.1 Missing Orders

If your order shows as “delivered” on the carrier’s tracking page but you have not received it, please first check with your neighbors, building management, or mailroom (for apartment complexes/office buildings) as carriers may leave packages in secure locations. If you still cannot locate the package, contact our support team within 7 days of the “delivered” status. We will work with the carrier to file a claim and resolve the issue, which may include sending a replacement or processing a refund.

6.2 Lost Shipments

If your order’s tracking information shows no movement for more than 7 days after dispatch, or if the carrier confirms the shipment is lost, we will either send a replacement order at no cost to you or process a full refund (whichever you prefer). To initiate this, please contact our support team with your order number and tracking details.

6.3 Damaged Shipments

If you receive a shipment with damaged products, please contact our support team within 7 days of delivery. Provide your order number, photos of the damaged product(s), and photos of the packaging. We will assess the damage and resolve the issue promptly—options may include a replacement, full refund, or return shipping coverage (at our expense) for the damaged item.

7. Out-of-Stock Items & Shipping Delays

We strive to maintain accurate stock levels, but occasionally items may be out of stock after order confirmation. If this occurs, we will notify you via email within 1 business day. You will have the option to wait for the item to be restocked (with an estimated restock date) or receive a full refund. If you choose to wait, we will dispatch the order immediately once the item is back in stock, adhering to our 1-business-day dispatch and 5-day delivery estimates.

8. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically before placing an order.

9. Contact Us

For any questions, concerns, or assistance related to shipping, please contact our customer support team at:
Email: support@blackstoneproductssale.com